Refund Policy

This section explains how refunds are processed once a return is approved.

How Refunds Are Issued

•     Refunds are credited either to the original payment method (cash refund) or as LensKandy Wallet credit, at the customer's choice, where applicable.

•     The refund process takes approximately 10–15 working days from the date the returned product is received and approved.

•     For prepaid orders, refunds are processed after deducting a convenience charge of Rs. 200. This charge does not apply to lens-based orders or orders where a promotional offer/coupon was applied.

•     Refunds are not applicable on orders/products worth Rs. 600 or less.

•     Refunds may be denied if the returned product fails quality inspection (used, damaged, or with missing accessories/tags).

Promotional / Discounted Offers

Certain heavily discounted promotional offers (for example, sunglasses offered at a special price through partner platforms such as CRED) carry their own refund terms:

•     No exchange is applicable on products purchased under such offers.

•     No refund is applicable for these promotional offers.

•     No return will be accepted once the order is delivered, except for a damaged or defective product, which must be reported within 24 hours of delivery along with clear photographs and order details.

By placing an order under any such promotional offer, the customer agrees to its specific terms