Return Policy

LensKandy offers a return, refund, and exchange facility to all customers, subject to the conditions below.

Conditions for Return

If you wish to return, ask for a refund, or get a new product, you can express it via your LensKandy account by logging in, calling customer care to +91-9990164541, or email customercare@lenskandy.com. These options are valid until 14 days after the goods have been delivered to you.

2. The product must be returned in its original packaging, along with the invoice and all tags.

3. On receipt, our Quality Control team will inspect the product. If it is found used, damaged, or with accessories missing, LensKandy reserves the right to deny the refund.

4. Returns will not be accepted if an incorrect prescription power was entered at the time of ordering.

5. The customer is responsible for ensuring the return package is properly sealed and sent to the company's registered address. Any damage in transit is the customer's responsibility and may void the return.

6. Contact lenses are eligible for refund only if returned in their original, sealed packaging, with all accessories and documents intact.

7. The return, refund, or exchange process begins only after the product is received in the condition described above.

8. Refunds are issued either as cash or as LensKandy Wallet credit, which can be used for a future purchase on the LensKandy website.

9. Products ordered under a promotional offer or scheme are subject to that offer's specific terms and conditions.

10. LensKandy reserves the right to deny a return if unethical practices, such as bulk ordering and returning, are observed.

11. No return, refund, or exchange is applicable on orders/products worth Rs. 600 or less.

12. Free exchange (no shipping charge) is available on all eligible orders.

13. Only exchange not refund, is available on Cash on Delivery (COD) orders.

Note: For orders placed under special promotional schemes (e.g., select CRED offers), no return, exchange, or refund applies once the order is delivered, except in cases of damaged or defective products reported within 24 hours of delivery with photo evidence.