1- DAY ACUVUE® MOIST MULTIFOCAL
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Contact Lens Return, Exchange & Refund Policy
Hygiene First Policy
Due to the sensitive and hygienic nature of contact lenses, we follow a strict no-return policy once opened.
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Replacement (Only in Specific Cases)
We offer replacement only if:
• You received a damaged product
• You received a wrong item / power
•Package was tampered or leaking
👉 You must report within 24 hours of delivery
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Proof Required
To process your request, please share:
• Unboxing video (mandatory)
• Clear photos of the product & issue
• Order ID
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Non-Returnable Conditions
We do NOT accept returns if:
• Product is opened or used
• Wrong power ordered by customer
• Minor discomfort (lens adaptation varies person to person)
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💸 Refund Policy
• Approved cases → Replacement preferred
• Refund only if replacement is not available
• Refund processed within 5–7 working days
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🚚 Reverse Pickup
• Pickup will be arranged (if serviceable)
• Otherwise, customer may need to self-ship
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📲 How to Request
• WhatsApp: +91-9990164541
• Email: elitelifestyle.officials@gmail.com
• Share Order ID + proof within 24 hrs
At Lenskandy, your eye safety is our priority. Proper care of contact lenses ensures clear vision and prevents infections.
1. Wash Your Hands
Always wash and dry your hands before handling contact lenses to avoid transferring dirt or bacteria.
2. Clean & Disinfect Lenses
Use only recommended contact lens solution
Never use tap water or saliva
Rub and rinse lenses gently before storing
3. Proper Storage
Always store lenses in a clean lens case
Replace the lens case every 1–3 months
Use fresh solution daily (do not reuse old solution)
4. Follow Wearing Schedule
Do not wear lenses longer than prescribed hours
Avoid wearing lenses while sleeping unless advised by a doctor
5. Avoid Water Contact
Remove lenses before swimming, showering, or using hot tubs
Water can carry harmful bacteria
6. Replace Lenses on Time
Follow the replacement schedule (daily, monthly, etc.)
Do not use expired lenses
7. Do Not Share Lenses
Contact lenses are personal medical devices—never share them with others.
8. Watch for Eye Problems
Remove lenses immediately and consult a doctor if you experience:
Redness
Irritation
Blurred vision
Pain
9. Makeup Tips
Wear lenses before applying makeup
Remove lenses before removing makeup
10. Regular Eye Checkups
Visit an eye specialist regularly to ensure your lenses are safe and suitable.
At Lenskandy.com, we are committed to delivering your order quickly and safely. Please read our shipping policy below:
🚚 Order Processing
• All orders are processed within 24–48 hours after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
⏱️ Delivery Time
• Metro Cities: 3–5 business days
• Other Locations: 5–7 business days
• Delivery timelines may vary depending on location and courier service.


